Shipping and Delivery Policy
Last Updated: 6 May 2026
1. Nature of Service
PaddyAce is a fully digital Software-as-a-Service (SaaS) product. No physical goods are sold, shipped, or delivered.
The Service consists of access to the PaddyAce web application, a Progressive Web App (PWA), cloud-based data storage, and digital reports/exports (Excel, JSON, CSV, PDF, XML).
2. Service Activation
Free Trial
Activated immediately upon account creation and phone verification.
Paid Subscriptions
Activated automatically and instantly upon successful Razorpay payment. Confirmation email sent with subscription details and GST invoice.
Add-ons and Plan Changes
User licences and upgrades activate immediately. Downgrades take effect at next billing cycle.
3. Access Requirements
- A device with a modern web browser (Chrome, Edge, Safari, Firefox)
- Internet connectivity for login and real-time sync
- A valid mobile number for OTP verification
PaddyAce supports offline-first usage after initial login — core features work without internet, and changes sync when connectivity is restored.
4. Geographic Availability
Currently designed for rice mill businesses in India. Features, compliance reports, and pricing are tailored for Indian regulatory requirements.
5. Digital Downloads
Available exports include: mill data backups (Excel/JSON), GST reports (GSTR-1, GSTR-3B), P&L statements, sales and purchase registers, e-invoice and e-way bill JSON, Tally XML, invoices/challans/statements (PDF), and CSV exports across all modules. All delivered instantly through your browser.
6. Service Interruptions
Occasional unavailability may occur due to maintenance, infrastructure issues, or force majeure. Such interruptions do not constitute delivery failure and are not grounds for refund.
7. No Physical Shipping
We do not ship any physical product. There are no shipping charges, courier fees, delivery fees, tracking numbers, or physical address requirements for delivery. All payment is for digital service access only.
8. Contact
For service activation or access issues:
T.M Enterprises
Email: support@paddyace.com
Phone: +91 77355 43215
Address: Plot No-2773, Khata No-994/833, Jeypur Malkangiri Road, Malkangiri, Odisha - 764045
GSTIN: 21GDNPM7209B1ZR
We aim to resolve access issues within 24 hours.